Using myOUC

Existing customers will need a valid email address, their account number and PIN to connect their account to their myOUC profile. New customers will need a valid email address to be able to register, and will be able to access their account and online account once they have completed the registration process. Need help finding your account number or PIN number? Visit the Understanding My Bill page to see where you can find this on your bill.

Your username should be something you can easily remember. You must use a minimum of eight characters and a maximum of 20 characters. You can use letters, numbers, underscores (_), dashes (-), at symbols (@) and periods. You can also use your email address. These requirements enable you to create a username that helps maintain your myOUC account’s security and privacy.

Your password should be something that you can easily remember. Passwords are case-sensitive, must use a minimum of eight characters and contain at least four letters and one number. Do not use the same number more than three times in a row (for example, 1111) or the following symbols: ! & ~ < > | =. These requirements enable you to create a password that helps maintain your myOUC account’s security and privacy.

Yes, access to a myOUC account is only associated with a single username and password.

To change your name as it appears on the bill, contact OUC customer service at (407) 423-9018 between the hours of 7 a.m. and 6 p.m., Monday through Friday.

Yes, you can update your mailing address, email address, primary and alternate phone numbers and password using the ‘My Info’ or ‘Edit Info’ links on the Account Summary page. Please note that OUC customer service representatives will not be able to change the email address associated with your account. Any changes to the email address associated with your account must be made via myOUC.

The link you received via email for your myOUC account expires after 30 minutes for security purposes. If it has been longer than that, please re-register and complete the registration process within 30 minutes.

To complete your registration, you must log in to myOUC with your OUC account number and PIN number. Double-check that the information entered is exactly as it appears on your statement. All letters, numbers, punctuation and spaces must be entered precisely as they appear on your bill. OUC requires this exact match to your billing information to ensure both online security and privacy.

To recover your username, go to the Forgot Username page. You will be asked to enter the email you used to set up your online account profile. Your username will be sent to your email.

To reset your password, go to the Forgot Password page. You will be prompted to enter your username and the characters that appear. Afterward, an email will be sent to the email address associated with your username. The email will contain a link that, once clicked, allows you to reset your password using our secure server. You’ll be asked to select a new password and confirm it. Your password will then be reset, and you will receive confirmation via email.

If you continue to have trouble, agents are available to assist you from 7 a.m. to 6 p.m., Monday through Friday via the online contact form or by calling (407) 423-9018. If you do call, calling from the primary phone number associated with your account helps complete your request faster.

After three unsuccessful attempts to log in, accounts are temporarily locked out for your security. If you are locked out of your account, please wait a bit to try logging in again. Make sure you are typing in the correct, case-sensitive username and password. If you are still unable to log in, try using Forgot Username or Forgot Password and follow the prompts.

To update your mailing address or contact information, go to your myOUC account and use the ‘My Info’ or ‘Edit Info’ links found on the Account Summary page. You can also call OUC customer service at (407) 423- 9018.

Some OUC customers have more than one account assigned to their name. If you have multiple accounts, the account number you use during registration is your default account. All of your other accounts will be accessible in myOUC on the Account Summary page by utilizing the drop-down arrow next to the account number.