Report an Outage or Problem

Wire Down
If you see a downed wire that is not sparking, smoking, or burning and you have not lost power—but have instead lost cable or phone service—please call your cable or telephone service provider. If you are unsure, stay away from the wire.

Loss of Power
If only some of the lights are out, take a look at individual breakers and see if any need to be reset. Please note that any breaks to a property’s meter base or weatherhead are the responsibility of the property owner. If you suspect a problem with either of these, you may want to contact a qualified electrician. View our Preferred Contractor Network for help with scheduling a repair.

Lights Dimming & Flickering
If your lights briefly dim or flicker during or immediately following stormy weather, don’t worry. These incidents are a normal occurrence as OUC’s electrical grid isolates damaged circuits to minimize larger outages. Often, these events involve power lines that have been impacted by high winds, flying debris or vegetation, such as falling trees or tree limbs.

If you suspect a broken line or a leak, you may need to turn off the house valve or close the shut-off valve at the water meter to make repairs.

If you have low pressure or no water at all, check to see if the house valve is all the way open and the shut-off valve at the water meter is open. OUC is responsible for the water mains and service lines up to and including the water meter.

Any leaks or breaks on the house line going from the meter to the structure including irrigation systems, backflow devices, outside hose connections and internal plumbing are the responsibility of the property owner. If you suspect a problem with any of these, you may want to contact a qualified plumber or advanced leak detection specialist. View our Preferred Contractor Network for help with scheduling a repair.