Lugares de atención al cliente de OUC
At OUC's three conveniently located Customer Service Centers, you can pay your utility bill, make changes to your utility service, and get information about OUC's energy-saving programs and other services. Además, OUC tiene decenas de centros de pagos en toda la Florida Central.
OUC telephone customer service is available Monday to Friday from 7 a.m. to 7 p.m. in Orlando and Monday to Friday from 7:30 a.m. to 5:30 p.m. in St. Cloud.
Centros de atención al cliente
Los principales Centros de Atención al Cliente de OUC brindan un servicio completo para nuestros clientes de Orlando y St. Cloud. Los tres lugares además tienen buzones las 24 horas para su comodidad. Observe que estos centros están cerrados los días feriados principales.
Centro de Orlando
100 W. Anderson St.
Hours
Lun - de 7 a.m. a 6 p.m.
Mar - de 7 a.m. a 6 p.m.
Mié - de 7 a.m. a 6 p.m.
Jue - de 7 a.m. a 6 p.m.
Vie - de 7 a.m. a 7 p.m.
Sáb - de 9 a.m. a 1 p.m.
Dom - Cerrado
Sudeste de Orlando
3800 Gardenia Ave.
Hours
Lun - de 7 a.m. a 6 p.m.
Mar - de 7 a.m. a 6 p.m.
Mié - de 7 a.m. a 6 p.m.
Jue - de 7 a.m. a 6 p.m.
Vie - de 7 a.m. a 7 p.m.
Sáb - Cerrado
Dom - Cerrado
St. Cloud
1300 9th St.
Hours
Lun - de 7:30 a.m. a 5:30 p.m.
Mar - de 7:30 a.m. a 5:30 p.m.
Mié - de 7:30 a.m. a 5:30 p.m.
Jue - de 7:30 a.m. a 5:30 p.m.
Vie - de 7:30 a.m. a 5:30 p.m.
Sáb - Cerrado
Dom - Cerrado
Centros de pago por medio de bancos
Como cliente de OUC, también puede pagar su factura en las sucursales de los bancos seleccionados de la región central de la Florida que aparecen en la lista a continuación. Please note that St. Cloud customers can only make payments at St. Cloud branches and Orlando customers can only make payments at Orlando branches. Los bancos sólo aceptan pagos que hayan sido realizados antes de la fecha de vencimiento que aparece en la factura, y estos tardarán tres días para que OUC los reciba.
Orlando
Orlando Federal Credit Union
1117 S. Westmoreland Dr.
Orlando
Orlando Federal Credit Union
2150 S. Semoran Blvd.
Orlando
Orlando Federal Credit Union
2500 W. Colonial Dr.
Orlando
Orlando Federal Credit Union
4500 S. John Young Pkwy.
Orlando
Orlando Federal Credit Union
400 S. Orange Ave.
St. Cloud
SunTrust Bank
4290 13th St.
St. Cloud>
Public Bank
2500 13th St.
St. Cloud
Bank of America
4300 13th St.
Amscot & Local Payment Centers
You can now pay your OUC bill at any Amscot location as well as at a number of new convenient locations throughout Central Florida
Haga clic para ver una lista completa de locales de Amscot o consulte el cuadro que se encuentra a continuación para encontrar un centro de pago cerca de usted.
Locales de pago
KS Gas & Food
3780 Ocoee Apopka Rd., Apopka
Hours: 6 am - 7 pm daily
Right Way Food Store
5003 Old Winter Garden Rd., Orlando
Hours: 6 am - 12 am daily
Kwik Mart
2756 N. O.B.T., Kissimmee
Hours: 7 am - 8 pm daily
Subco
601 W. Oak Ridge Rd., Orlando
Hours: 6 am - 10 pm daily
J&B Mini Mart
11 Neptune Rd., Kissimmee
Hours: 7:30 am - 8:30 pm daily
Right Way Foods
5852 S. Orange Ave.
Hours: 5:30 am - 10 pm daily
Right Way Foods
1397 N. Lakewood Ave., Ocoee
Hours: 6 am - 10 pm daily
Right Way Foods
167 W. Plant St.
Hours: 6 am - 10 pm Mon-Sat. 7 am - 9 pm Sun
Lee Rd. Texaco
610 Lee Rd., Orlando
6 am - 10 pm
Pague en 7-Eleven
Los clientes pueden realizar sus pagos en los quioscos Vcom® de todos los 7-Eleven de los condados de Orange y Osceola. Diríjase al 7-Eleven más cercano y pague su factura en cualquier momento del día o la noche. There is a $1.50 charge for each transaction. Store locator.
Si tiene dudas o necesita más información sobre su cuenta o el pago de su factura de OUC, comuníquese con nuestro centro de atención al cliente para obtener ayuda. In Orange County, call 407.423.9018, Monday through Friday, 7 a.m. to 7 p.m. and in St. Cloud/Osceola County, call 407.957.7373, Monday through Friday, 7:30 a.m. to 5:30 p.m.
Pague con cheque con OUC e-Check
Welcome to OUC—The Reliable One's online payment system. This easy-to-use system lets you pay your OUC bill online with a check. Best of all, the service is free and available whenever you are — 24 hours a day, 7 days a week.
Western Union Speedpay
Western Union SpeedPay lets you pay your OUC bill with your Visa, Mastercard, Discover card or ATM/Debit card with the STAR, PULSE, NYCE, or ACCEL logo. Best of all, the service is available whenever you are — 24 hours a day, 7 days a week.
All online payments are processed through Western Union SpeedPay, an independent service provider. For each transaction, Western Union SpeedPay charges a $5.95 convenience fee.
Servicio automático Rely-A-Pay de OUC
Basta de estampillas. Basta de emitir cheques. Basta de largas colas.
¿Qué es Rely-A-Pay?
Rely-A-Pay es un sistema de pago automático de facturas que permite que OUC deduzca su estado de cuenta mensual de servicios públicos de su cuenta corriente o de ahorros. Es una manera fácil, sin ningún tipo de preocupaciones y sin cargos de pagar su estado de cuenta de OUC.
¿Quién es elegible para Rely-A-Pay?
Todos los clientes de OUC que tengan una cuenta corriente o de ahorros activa de una institución financiera de EE. UU. son elegibles para Rely-A-Pay. OUC no cobra ningún cargo por este servicio. No obstante, algunas instituciones financieras pueden cobrar un pequeño cargo por este servicio. Comuníquese con la institución financiera donde usted tiene su cuenta corriente o de ahorros.
¿Cómo empiezo a utilizarlo?
To sign up for OUC's Rely-A-Pay program, you will need a voided check from your checking account. Then you can fill out the Rely-A-Pay Automatic Withdrawal Authorization Form by downloading, completing, and faxing the Adobe Acrobat version of this form.
Rely-A-Pay generalmente comienza dentro de los 30 a 60 días luego de que OUC recibe su formulario de autorización. Continue to pay your bill regularly until you receive a bill that indicates "Bank Draft On Due Date". You will receive a monthly statement for your review and recordkeeping.
Rely-A-Pay Authorization Form - Orlando [ PDF ]
Rely-A-Pay Authorization Form - St. Cloud [ PDF ]
Para ver e imprimir documentos en Adobe PDF, debe tener instalada en su computadora la versión gratuita de Adobe, Acrobat® Reader (versión 4.0 o una más nueva). Descargar Adobe Acrobat®.
OUC Budget Billing
In response to feedback from our customers, OUC is again offering Budget Billing, a program designed to help customers avoid unpredictable bills by equalizing payments over the year. Este servicio gratuito ayuda a los clientes a planificar sus pagos mensuales y a mantener en equilibrio sus presupuestos.
As a Budget Billing customer, you will receive a monthly bill that details:
- Your actual meter readings and consumption
- Your actual bill amount based on your account’s consumption
- Your fixed Budget Billing amount
- The budget deferred balance, which is the difference between your actual bill and your Budget Billing amounts
- A bill message advising of any additional charges that may be due along with your budgeted amount
Your monthly fixed Budget Bill amount is based on the average of your actual utility bills during the last 12 months, including electric and/or water, solid waste, waste water and taxes.* An additional percentage, at the discretion of OUC, will be added to the amount to prevent the deferred balance from growing too large.
*Note: If you have not established 12 months’ usage, the consumption history of the previous occupant will be considered to determine your average bill amount.
Additional charges, adjustments and financed installments are not part of the Budget Billing plan and appear as separate line items on your bill. These charges are in addition to the Budget Billing amount.
To inquire about OUC Budget Billing, please contact Customer Service. For Orange County, please call 407.423.9018, Monday through Friday, 7 a.m. to 7 p.m. For St. Cloud/Osceola County, call 407.957.7373, Monday through Friday, 7:30 a.m. to 5:30 p.m.