Red de contratistas preferidos de OUC
Normas de conducta y Código de ética
Responsabilidad hacia los clientes
Each Contractor on the network will pursue the customer's legitimate needs and will not place his/her own needs above those of the customer in the performance of work for that customer.
Each Contractor will recommend and install the right equipment, which is sized correctly and will operate safely for the customer, with full disclosure of all risks associated with the use of the equipment.
Each Contractor will communicate with customers about their experience, equipment performance, operating and maintenance costs, and equipment quality in a forthright, non-deceptive manner.
Each Contractor is committed to follow-up communication with each customer to ensure customer satisfaction.
Each Contractor will provide prompt, courteous, and reliable service while attempting to perform services at the customer's convenience, including the initial phone call, setting appointment times, and follow-up visits.
Each Contractor agrees that if disputes arise, they will make every attempt to correct the problem. Si las disputas no pudieran resolverse, el contratista se compromete a seguir el procedimiento prestablecido para la resolución de conflictos.
Responsibility To The Trade/Industry
Each Contractor will work to improve his or her respective industry by:
- Supporting continuous training and skill building for self and staff.
- Keeping up with changes and advances in technology.
- Reporting all non-licensed and non-permitted work.
- Participating in related trade and industry associations.
Profesionalismo
Each contractor in the network will conduct business with the highest degree of professional behavior bringing credit to his or her trade and industry.
Cada contratista será plenamente conciente de la confianza que le deposita el cliente y respetará esa confianza de la siguiente forma:
- Providing customers with a clear, written estimate of the cost of service before work begins and before accepting any payments.
- Keeping all customer data confidential.
- Conducting business in the appropriate dress and uniform.
- Conducting business with the appropriate equipment and tools.
Responsibility To Community
Each contractor in the network will respect the community within which they do business by obeying all civil laws and respecting the rights of others.
Cada contratista actuará con respeto hacia el medio ambiente, trabajando para proteger tanto el ambiente interno de cada cliente como el de la comunidad que lo rodea.
Cada contratista cumplirá con todos los estándares de salud y seguridad.
Políticas y procedimientos
Haga clic en los siguientes enlaces para acceder a información sobre las siguientes políticas y procedimientos: Política de la empresa sobre minorías y mujeres
Política sobre el abuso de sustancias controladas y alcohol
Paquete de orientación genérica para contratistas