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Report Misuse
Let us know about utility theft, fraud, scams, improper watering or other misuse of utility services.
Utility Theft and Misuse
When thieves attempt to steal utilities, it can result in fire, flooding, property damage, hazardous conditions, injuries and even death.
Illegally obtained utilities increase rates for everyone. You can help by reporting suspicious behavior. Call our revenue assurance division at (407) 384-4019 or report utility theft with our online form.
Identity Theft
Identity theft happens when someone steals your personal information and uses it without your permission.
Learn More About Identity Theft
For identity theft information, helpful tips, and appropriate forms, you should visit the Federal Trade Commission’s website at www.identitytheft.gov or call 1(877) 438-4338.
You may also visit the Florida Office of the Attorney General’s website or call the fraud hotline at 1 (866) 966-7226.
If You Are a Victim of Identity Theft
If you are a victim of identity theft for an OUC account that you did not create, you should complete and notarize the Identity Theft Victim’s Complaint and Affidavit issued by the Federal Trade Commission, contact your local police department or sheriff’s office to file a report and obtain a copy of the police report.
Then, please contact us at [email protected] or call us at (407) 423-9018 to report the identity theft for the OUC account that you did not authorize nor create. Please be ready to provide a copy of the completed and notarized Identity Theft Affidavit, a copy of the police report and proper identification.
Utility Scams to Watch Out For
OUC wants to make customers aware of a variety of scams that frequently target utility customers. Please note that OUC representatives will never request payment or ask for your bank or credit card information over the phone.
Immediate Payment Scam
This scam involves an automated phone call that threatens to turn off your utility services unless you make an immediate payment. The scam often requests you pay a fraudulent bill via a prepaid debit card or credit card. Or the scammers could request your bank account information.
Email and Text Bill Payment Scams
Scammers use official-looking emails—perhaps with OUC in the sender’s address field—and text messaging to trick unsuspecting victims into paying fraudulent utility bills.
Federal Assistance Scam
This scam can come via email, text message or social media. Scammers disguise themselves as a federal government program that promises to pay utility bills. They ask for your personal information, such as Social Security and bank account numbers.
Door-to-Door Scams
If someone claiming to represent OUC comes to your home and demands that you make a bill payment or tries to sell you a service, that’s a scam. OUC does not conduct door-to-door sales or enter a home unless a customer has requested an appointment, such as a home energy audit.
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Report an Outage or Problem
Contact OUC to report a power outage, water issues, breaks or leaks in a water line, downed wires or a streetlight outage. Stay updated with outage maps.