Pay My Bill

You may be charged a late payment fee. A late payment fee is assessed on the total unpaid past due amount, five days after the due date. This amount may be 1.5% of the total amount due or $5.00, whichever is greater.

Yes, you can make a payment less than or greater than your current amount. However, if you are past due, you may still be eligible for disconnection unless your account qualifies for a payment plan based on established guidelines. You can make a request for a payment plan online by logging into your myOUC account, or over the phone with a customer service representative.

Payments made online, over the phone or at any authorized payment location are applied to your OUC account in real-time. OUC drop box payments may take 3-5 business days to process.

Once you register for a myOUC online account, you will automatically be switched to paperless billing. You will be able to view and print current and previous bills from myOUC and you can unenroll from paperless billing at any time by updating your preferences online.

Our easy-to-use system lets you pay your OUC bill online with a check, for free. Login to your myOUC online account and click on the “Billing and Payments” section to pay via echeck. If payment is unsuccessful, please contact your financial institution to determine the factors that prevented the transaction from clearing your bank account.

Residential and commercial customers can use Visa, MasterCard, Discover or American Express cards or ATM/debit cards with the STAR, PULSE, NYCE or ACCEL logo. Payments are processed safely and securely by third-party vendor Bill2Pay and will appear on your statement as B2P* OUC.

Residential customers paying with a credit or debit card will incur a $2.50 fee for payments up to $1,000. For payments exceeding $1,000, an additional $2.50 fee will apply for each subsequent $1,000 increment, up to a daily maximum of $100,000.

Commercial customers paying with a credit or debit card will incur a $5 fee for payments up to $1,000. For payments exceeding $1,000, an additional $50 fee will apply for each subsequent $1,000 increment, up to a daily maximum of $100,000. There is no limit on the number of transactions, but each can be up to $100,000.

Yes, you can securely store your credit/debit card information, as well as your bank account information for payment via echeck, in your myOUC online account.

Credit/Debit Cards:

You may choose to store multiple credit/debit cards. All card information is stored securely. Even when using a stored credit/debit card, you’ll always be asked to enter the security code for each transaction. When adding a credit/debit card for the first time, you’ll need to complete the following fields with the information as it appears on your card:

• Name on card
• Credit/debit card number
• Expiration date
• Country
• Billing Zipcode

eCheck:

OUC has implemented bank account validation rules for echeck payments as an added security measure to better detect fraud. After validation, your information can be saved on your myOUC profile or phone profile for future use.

No, as of October 1, 2024, the $1.30 convenience fee has been waived for payments made via cash, money order, check or debit card, at all participating MoneyGram, Fidelity Express, Amscot and Western Union locations.

There is no charge for this service from OUC. However, some financial institutions may charge a small fee. Please contact your financial institution for fee information.

Be sure to have an OUC bill with your account and PIN number, your financial institution routing/transit number (ABA) and your checking account number ready. OUC does not accept debit or credit cards as a recurring payment option.

If you don’t have a myOUC online profile you must register for one before enrolling.

AutoPay usually begins within 30 to 60 days after enrollment. Continue to pay your bill regularly until you receive a bill that indicates “Do Not Pay.” You will still receive a monthly statement for your review and recordkeeping.

In the event your payment is returned, you will be assessed a return fee of $25 or 5% of the face value for any payment over $500, whichever is greater for every unpaid debt. Collection of the returned check may be handled by a third party and may be electronically debited to your bank account for the full face value, plus the state allowable return fee. More than two instances of returned payments will result in automatic cancellation from AutoPay and your account will be considered cash-only for 12 months.

Yes, and we recommend AutoPay customers carefully review their monthly bills to identify any abnormal consumption patterns and update their accounts accordingly if needing to use an alternative payment method. Abnormally high consumption can cause a larger amount to be drafted from your account than expected.

To update your banking information, log in to your myOUC online account and go to the “Billing and Payments” section. It takes approximately 30 days for the new banking information to take effect. If a payment is already in progress, please call OUC’s Customer Service at (407) 423-9018 during normal business hours for assistance.