Rooftop Solar

If an OUC customer has contracted your services for the installation of solar PV panels, please follow the steps below to ensure successful installation and interconnection:

1. Contact Us: Email [email protected] the service address and proposed size system or one-line diagram for review of a transformer upgrade.
2. Obtain Permits: Pull all necessary permits from the appropriate jurisdiction.
3. Install the Solar System: All PV system installations must comply with OUC’s Interconnection Requirements.
4. Permit Inspection: Complete final permit inspection with designated jurisdiction.
5. Submit Interconnection Application: After the permit inspection is complete, submit an online interconnection application. Please see below for a list of required documentation.

Submitting an Interconnection Application
All interconnection applications and supporting documentation must be submitted via our online portal. For registration instructions, click here. Once registered, contractors will be able to submit their customers’ interconnection applications via the portal, as well as track application status.

Required Documentation
Make sure the following documents are submitted as part of the interconnection application.

• Passed City/County Permit Inspection or Certificate of Completion.
• Proof of purchase of the solar system. This invoice must include the customer’s name, service address, itemized cost and the customer’s signature. Please reflect the cost of the battery separate from the solar PV system, if applicable.
• An electrical one-line diagram. If the PV system is certified by a professional engineer, then the one-line diagram must be sealed and signed by a licensed professional engineer. Click here to view an example of an acceptable one-line diagram.
• Proof of insurance (only Tier 2 and Tier 3 applications)
• Proof of payment (only Tier 2 and Tier 3 applications)

OUC will review the application, and if approved, will reconfigure the meter. In rare cases, the customer’s existing electric meter may be exchanged for a bi-directional meter.  

OUC recommends that you conduct an energy audit to ensure your home or business is as energy-efficient as possible before installing a solar system. Contact OUC’s Customer Service at (407) 423-9018 or fill out our online form to request an energy audit.

If you determine your site is a good candidate for solar energy, please follow this step-by-step process to ensure successful installation and interconnection.

1. Solicit quotes and select a contractor to install the solar system. OUC recommends getting at least four quotes. For assistance finding a solar contractor, consider visiting OUC Preferred Contractors. Use of an OUC Preferred Contractor is not required.
2. Pull or have a contractor pull the required permits and install the solar system. Please note, all PV system installations must comply with OUC’s Interconnection Requirements.
3. After permit inspection is complete, have your contractor submit a solar interconnection application through our online portal.
4. OUC will review the application, and if approved, will reconfigure the meter. In rare cases, the customer’s existing electric meter may be exchanged for a bi-directional meter.

Make sure the following documents are submitted as part of the interconnection application:

• Passed City/County Permit Inspection or Certificate of Completion.
• Proof of purchase of the solar system. This invoice must include the customer’s name, service address, itemized cost and the customer’s signature. Please reflect the cost of the battery separate from the solar PV system, if applicable.
• An electrical one-line diagram. If the PV system is certified by a professional engineer, then the one-line diagram must be sealed and signed by a licensed professional engineer. Click here to view an example of an acceptable one-line diagram.
• Proof of insurance (only Tier 2 and Tier 3 applications)
• Proof of payment (only Tier 2 and Tier 3 applications)

Click here to download key documentation:

• OUC Interconnection Agreement
• How to Complete Solar Interconnection Forms/Applications
• OUC Rooftop Solar Interconnection Guide

Making your home/business as efficient as possible before installing solar panels may allow you to purchase a smaller solar PV system and save on costs. A great place to start is by requesting a free energy audit.

Explanations about each section of your solar bill can be found on OUC’s Understanding My Bill page.

These are not the same. The Customer-Supplied Electric in kWh is the excess solar energy that was not consumed in the home or business. For example, if the solar panels produced 1,000 kWh but the Customer-Supplied Electric was only 400 kWh, this means that 600 kWh of the solar energy was consumed in the home or business.

Excess energy from your solar panels that is not used in your home or business goes back to the electrical grid.

A credit is earned only when the Customer-Supplied kWh is greater than the OUC-supplied kWh. This means that after you’ve consumed some/all of your production in your home/business, the excess amount sent to OUC was greater than the amount we provided from the electric grid (OUC-Supplied Electric in kWh).

Each month, you are billed our electric Customer Charge, at minimum, along with your consumption. If your Customer-Supplied Electric in kWh is less than the OUC-Supplied Electric in kWh, you will be billed for the difference between those amounts. In addition, you will still receive charges for other services such as water, wastewater, solid waste, etc., depending on your location as well as taxes.

Net-zero is when your annual solar production equals your annual consumption. In order for this to happen, the right number of panels have to be installed. Even then, there are months (like the summer) when the production won’t cover your consumption. For example, if your annual solar production is 9,600 kWh and annual consumption is 9,600 kWh, you would be considered net-zero for the year. However, during the summer months (June through October), your consumption may be higher than your solar production.

1. Contact Local Solar Companies or Electricians: Reach out to other local solar companies or electricians who might be able to take over the maintenance and repair of your system. Some companies specialize in solar maintenance and repairs.
2. Check for Acquisitions or Transfers: Find out if the company was acquired by another business or if your account was transferred to another provider. This information can sometimes be found in any communications you received from the original company.
3. Contact the Equipment Manufacturer: The manufacturer of your solar panels or inverters might have a network of certified installers and service providers who can help you. They can also provide support for any warranty claims.
4. Reach Out to Your Financing Company: If you financed your solar panels, your financing company might have resources or recommendations for service providers who can assist you.
5. Check for Third-Party Warranties: If you have a third-party warranty or an Operations and Maintenance (O&M) package, contact the provider to see if they can help with repairs or maintenance.
6. State Consumer Protection Agency: Check with the Florida Department of Agriculture and Consumer Services (FDACS) and the Florida Attorney General’s Office for any additional resources or advice they might offer.