Signo de exclamación  ATENCIÓN: A medida que reabre Florida Central, OUC retoma las operaciones comerciales habituales. Service disconnections for non-payment resumed 13 de julio de 2020, and late fees were reinstated 3 de agosto de 2020. Si experimenta dificultades financieras, estamos aquí para asistirlo con programas de ayuda.

Guía para clima tropical - Orlando

Limitations due to COVID-19 may cause longer-than-expected restoration times following major storm activity. We ask for your patience and understanding.

OUC IS PREPARED TO KEEP YOU SAFE DURING STORM SEASON

As The Reliable One, OUC works year-round to prepare for the summer storm season. From trimming trees near power lines to storm hardening our systems, OUC keeps the safety and comfort of our customers top of mind 365 days a year. Nuestro sistema de manejo de apagones en OUC.com le permite controlar el estado de los apagones en su zona y notificarnos de cualquier inconveniente. You can even get tips to prepare your own family and keep them safe during Central Florida’s unpredictable summer weather.

ONLINE STORM CENTER

OUC’s Online Storm Center is a one-stop shop to prepare yourself and your family before, during and after a major weather event in Central Florida. You can find special needs information, helpful preparation videos, safety tips, a live outage map, and important phone numbers. You can even register for Outage Alerts, which allow you to receive up-to-date outage notifications via your choice of voice, text or email. Visit OUC.com/stormcenter.

POWER LINE SAFETY

  • Manténgase alejado de los cables de alta tensión caídos. Siempre suponga que el cable está activado y con corriente, y nunca lo toque ni trate de moverlo. Si encuentra un cable de alta tensión caído o dañado, llame a OUC de inmediato al 407-423-9018.
  • Nunca se suba a torres o postes de servicios públicos.
  • Cuando trabaje al aire libre, mire siempre primero hacia arriba y manténgase, junto con los equipos, al menos a 10 pies de distancia del cable de alta tensión.
  • Nunca pode árboles que estén cerca de cables de alta tensión. If you suspect a tree may interfere with a line, report it at OUC.com or call 407-423-9018.

OUC IS ALWAYS ONLINE BEFORE, DURING, AND AFTER A Major STORM

Make OUC.com, OUCblog.com and our social media channels your go-to places for safety and preparation tips, restoration information, and our online outage map.

BEFORE THE STORM

  • Register for voice, text or email Outage Alerts at OUC.com/alerts.
  • Make sure OUC has your correct phone number on file by visiting my.OUC.com or calling 407-423-9018.
  • Protect your windows with hurricane shutters or plywood.
  • Identify any special medical needs (refrigerated medicines, equipment requiring electricity, etc.).
  • Store patio/yard items that may move during a storm.
  • Locate the nearest emergency shelters.
  • Create a family emergency plan, including meeting places, phone numbers and responsibilities.
  • Haga una buena provisión de suministros: manual can opener, cooler, battery-operated radio, flashlights, extra batteries, emergency food and water.
  • Assemble a first aid kit and a two-week supply of required medicines.

DURING THE STORM

  • Unless there is a life-threatening emergency, wait until after the storm passes to contact OUC about your power outage.
  • If you lose power, monitor the news on portable, battery-operated televisions, radios or mobile devices.
  • Quédese adentro. Do not go sightseeing.
  • Si se aproxima un tornado, permanezca en una habitación segura con pocas o ninguna ventana en el centro de la estructura. Get into a bathtub and place a cushion over your head.

HOW OUC RESTORES POWER

Si un huracán causa apagones a gran escala, OUC lanza inmediatamente nuestro plan de respuesta de restauración establecido. OUC:

  1. Evaluate the damage to our electric system.
  2. Begin restoring power to critical areas like hospitals, police/fire stations, and other emergency facilities.
  3. Make repairs to restore power to the largest number of customers.
  4. Repair damage that often affects only a few individual customers at each location.

Why Does My Neighbor Have Power But I Don’t?

  • You may be on a different feeder line or transformer than your neighbors, even if they live next door.
  • Su línea de servicio, contador, base del contador o cabezal de entrada (donde la línea de servicio se une al contador) pueden haber sufrido un daño. OUC solamente es responsable de la reparación de la línea de servicio y el contador eléctrico. The homeowner is responsible for having a licensed electrician repair the weatherhead or meter base before OUC can restore power.

HURRICANE SEASON IS JUNE 1 – NOVEMBER 30


 

2. POWER LINE SAFETY

  • Manténgase alejado de los cables de alta tensión caídos. Siempre suponga que el cable está activado y con corriente, y nunca lo toque ni trate de moverlo. Si encuentra un cable de alta tensión caído o dañado, llame a OUC de inmediato al 407-423-9018.
  • Nunca se suba a torres o postes de servicios públicos.
  • Cuando trabaje al aire libre, mire siempre primero hacia arriba y manténgase, junto con los equipos, al menos a 10 pies de distancia del cable de alta tensión.
  • Nunca pode árboles que estén cerca de cables de alta tensión. If you suspect a tree may interfere with a line, report it at OUC.com or call 407-423-9018.

OUC IS ALWAYS ONLINE BEFORE, DURING, AND AFTER A Major STORM

Make OUC.com, OUCblog.com and our social media channels your go-to places for safety and preparation tips, restoration information, and our online outage map.

BEFORE THE STORM

  • Register for voice, text or email Outage Alerts at OUC.com/alerts.
  • Make sure OUC has your correct phone number on file by visiting my.OUC.com or calling 407-423-9018.
  • Protect your windows with hurricane shutters or plywood. Identify any special medical needs (refrigerated medicines, equipment requiring electricity, etc.).
  • Store patio/yard items that may move during a storm.
  • Locate the nearest emergency shelters.
  • Create a family emergency plan, including meeting places, phone numbers and responsibilities.
  • Haga una buena provisión de suministros: manual can opener, cooler, battery-operated radio, flashlights, extra batteries, emergency food and water.
  • Assemble a first aid kit and a two-week supply of required medicines.

 

3. DURING THE STORM

  • Unless there is a life-threatening emergency, wait until after the storm passes to contact OUC about your power outage.
  • If you lose power, monitor the news on portable, battery-operated televisions, radios or mobile devices.
  • Quédese adentro. Do not go sightseeing.
  • Si se aproxima un tornado, permanezca en una habitación segura con pocas o ninguna ventana en el centro de la estructura. Get into a bathtub and place a cushion over your head.

HOW OUC RESTORES POWER

Si un huracán causa apagones a gran escala, OUC lanza inmediatamente nuestro plan de respuesta de restauración establecido. OUC:

  1. Evaluate the damage to our electric system.
  2. Begin restoring power to critical areas like hospitals, police/fire stations, and other emergency facilities.
  3. Make repairs to restore power to the largest number of customers.
  4. Repair damage that often affects only a few individual customers at each location.

Limitations due to COVID-19 may cause longer-than-expected restoration times following major storm activity. We ask for your patience and understanding.


 

4. Why Does My Neighbor Have Power But I Don’t?

  • You may be on a different feeder line or transformer than your neighbors, even if they live next door.
  • Su línea de servicio, contador, base del contador o cabezal de entrada (donde la línea de servicio se une al contador) pueden haber sufrido un daño. OUC solamente es responsable de la reparación de la línea de servicio y el contador eléctrico. The homeowner is responsible for having a licensed electrician repair the weatherhead or meter base before OUC can restore power.


IMPORTANT PHONE NUMBERS & WEBSITES

Por emergencias médicas y de seguridad, llame al 9-1-1

OUC—The Reliable One

Report Power & Water Outage/Emergency Service Hotline: 407-423-9018

Registro de necesidades especiales

407-836-3111 snr.floridadisaster.org

 

OUC–The Reliable One

OUC.com

Ciudad de Orlando

www.orlando.gov

El Condado de Orange

orangecountyfl.net

Florida Division of Emergency Management

flgetaplan.com

Centro Nacional de Huracanes

wnhc.noaa.gov

Agencia Federal para el Manejo de Emergencias

fema.gov

Cruz Roja Estadounidense

redcross.org

 

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