ATENCIÓN: All OUC offices, including our Customer Service Centers, are closed lunes, enero 20 in observance of Martin Luther King Jr. Day. We’ll return to normal business hours on martes, enero 21. Las desconexiones por falta de pago han sido suspendidas en este momento tanto para los clientes tradicionales y los clientes de OUC Power Pass. You can still make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018 in Orlando and Orange County or 407-957-7373 in St. Cloud and Osceola County.

Preparing for Storm Season

Tener un plan es la clave para mantenerse seguro durante una tormenta. At OUC, our employees strive to work in a safe manner at all times, and we want you to think about safety too—especially during the Atlantic hurricane season, which runs from June 1 to November 30 each year.

Before a Storm – Plan & Take Action Before a storm tasklist 
  • Keep trees trimmed at least ten feet away from power lines. Learn more about OUC’s tree trimming services.
  • Update your contact information with OUC. Click here to update your content on myOUC.
  • Write down your OUC Account Number. You’ll want this handy during the storm in case you need to report an outage over the phone.
  • Fill your bathtub with water. If you lose water service during the storm, pour this water into a toilet to force it to flush. 
  • Other Helpful Tips:
    • Esté al tanto de la radio y la televisión locales para obtener información actualizada sobre emergencias.
    • Consulte y actualice su plan familiar de emergencia, identificando lugares de reunión, información de contacto y responsabilidades.
    • Prepare su hogar protegiendo las ventanas y quitando del patio los muebles para exteriores, juguetes y desechos.
    • Identifique y localice los albergues más cercanos.
    • If you're evacuating, take cash, credit cards, and important documents. Haga preparativos para las mascotas. Contacte a la sociedad protectora de animales local para recibir información acerca de albergues para animales. Planifique una ruta de evacuación y prepárese para manejar de 20 a 50 millas. Desconecte la corriente eléctrica y el gas natural o los tanques de propano para evitar incendios o electrocuciones.

During a Storm – Stay SafeDuring a storm

  • Report an outage that may occur during the storm.  Note that you only need to report the outage once.
  • If you lose power, keep your refrigerator doors closed.  You want to maintain coldness of your food as much as possible.
  • Avoid washing clothes or dishes.  This helps prevent overflowing the storm water system.
  • Other Helpful Tips:
    • No salga ni maneje por los alrededores.
    • Permanezca en una habitación segura con pocas ventanas o con ninguna en el centro de la estructura.
    • Monitor local broadcast media for updates.

After a stormAfter a Storm – Recover

  • Notify OUC of downed power lines as soon as possible.  Always avoid them and do not attempt to move or repair them.
  • Obey curfews.  It is critical to keep the roads empty so our crews can quickly respond to outages in the community. Don't go out until authorities have declared the area safe.
  • Do not trim trees around power lines.  If you have downed trees or limbs near power lines, submit a trimming request here. 
  • Do not drive through standing water if downed power lines are in the area.  If a power line falls across your vehicle while driving, continue to drive away from the line. Si el motor se detiene, no apague la ignición. Permanezca en su auto a menos que se esté incendiando, y espere a que llegue el personal de emergencia. No permita que ninguna persona que no sea personal de emergencia se acerque al vehículo.
  • Shut off electrical power if your home is damaged.  Doing this will help avoid fire and electrocution.
  • Use battery-powered lanterns.  Avoid using candles if your power is out to prevent fires.
  • Be safe around gasoline and propane devices, including generators.  Never use these inside, as these produce carbon monoxide which can be deadly if inhaled.  Learn more about safety with generators. 
  • Other Helpful Tips:
    • Cuando vaya a limpiar después de la tormenta, póngase ropa apropiada, lo cual incluye camisas de manga larga, pantalones largos, y zapatos de protección o botas.
    • Familiarícese con los procedimientos de seguridad adecuados antes de operar una motosierra eléctrica o de gasolina.
    • Use gafas o un protector facial, y guantes cuando utilice equipos eléctricos.
    • Nunca use una motosierra por encima o cerca de cables de alta tensión.

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