OUC Power Pass

Once an initial payment of $50.00 (existing customers) or $75.00 (new customers) is made and applied to a customer’s account, the customer now has a credit balance of $50.00 assuming there were no outstanding charges or fees. OUC will view and pull actual consumption on a nightly basis and deduct the charge for usage from the customer’s credit balance, which is then updated as a new balance. For example, if a customer begins with $50.00 and uses $3.00 of electricity on a given date, the customer’s new credit balance is now $47.00.

No, you will receive the same reliable electric service. Since you will receive low balance and pending disconnect notifications prior to disconnect, you will know if you are experiencing a power outage or have just run out of money on your OUC Power Pass account. If you have a power outage, our crews will still be on standby, ready to assist you. To report power outages, call us at (407) 423-9018 or log in to your myOUC account.

You can log in to your myOUC account and your balance will be on the account summary. Click on the OUC Power Pass link to get more detailed information like your daily usage and alert settings. You can also call (407) 423-9018 to receive automated information regarding your OUC Power Pass account and make payments.

You manage your OUC Power Pass account. You can receive low balance notices by email, telephone and text based on the notification preferences you chose during account setup. This will give you time to purchase power before your service is disconnected. If you do not purchase more power, your service will be disconnected. Once you make a payment, your service will be reconnected.

That is entirely up to you! The OUC Power Pass program is designed to fit your budget. You can prepay enough to last a few days, or you can buy enough to last several months.

Statistics have shown that customers who use pay-before-consumption programs like OUC Power Pass tend to use less electricity because they are more aware of how much they are using. Through the OUC Power Pass portal, you can check your daily consumption and receive alerts via text, email and/or phone to help keep an eye on how much you use.

You can log in to your myOUC account to see your balance on the account summary page. Click on the OUC Power Pass link to get more detailed information like your daily usage and alert settings. You can also call (407) 423-9018 and follow the instructions provided.

Additionally, when you setup your OUC Power Pass account, you will be asked to provide up to two contact numbers and/or an email address to which alerts will be sent about your balance and disconnect status. This ensures you can monitor usage easily and efficiently so long as the contact numbers and email do not change.

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Yes, if you are in good standing, you may discontinue your participation. A deposit and any owed charges (i.e. monies in debt recovery) may be required to activate your traditional billing.

Click the “View Usage” button and from the Usage Dashboard, click on “Settings” and “Manage Alerts.” Follow the instructions on the page to edit the alerts.

Before adding an alert, be sure that you add your email address to your account by clicking “Change Settings.” You may add up to six email addresses before pressing “Change.” Then, click “Add Alert,” select the appropriate options for the alert that you desire and click “Add.” If you would like to then change the time you receive an alert, click “Edit” next to the applicable alert, change your time and click “Update.”