Signo de exclamación  ATENCIÓN: OUC has partnered with Bill2Pay to process credit/debit card payments. Click here to learn about additional payment options.
Signo de exclamación  ATENCIÓN: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.ouc.com. Haga clic aquí para más detalles. Para obtener una lista de las preguntas frecuentes, haga clic aquí.
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Tome el control de sus pagos

Pague lo que consuma con OUC Power Pass

OUC Power Pass es un programa prepago que le permite pagar los servicios públicos a medida que los utiliza. En lugar de obtener una factura mensual, puede verificar su consumo de electricidad todos los días y agregar los fondos que necesite. Los participantes nunca tendrán cargos por reconexión o retraso. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to existing account balances. Más información aquí.


Consultar sobre un plan de pago

Entendemos que podría tener dificultades para pagar el total de su factura mensual. Para ayudar, podemos establecer un plan de pago para usted. Puede hacer esta solicitud hablando con un agente de Servicio al Cliente al teléfono 407-423-9018.


Solicite asistencia

Asistencia de pago residencial a través del Proyecto CARE

El Proyecto CARE ayuda a proporcionar asistencia en caso de emergencia a todos aquellos en la comunidad que hayan experimentado una crisis personal o familiar reciente a causa de la cual estén en riesgo de perder los servicios públicos. Para ayudar durante la pandemia de la COVID-19, hemos donado $2,6 millones adicionales al programa. Nuestros clientes que necesiten asistencia deben comunicarse con United Way al 2-1-1. United Way le ayudará a encontrar una agencia cercana a su casa para que se pueda determinar la elegibilidad y la necesidad. A través del programa, una vivienda puede recibir un beneficio máximo de $500 durante un período de un año.

You can access United Way 2-1-1 by phone or text: 211 Website Instructions
Llame al número: 2-1-1
Envíe un mensaje de texto al número: Envíe su código postal al número 898-211
Visit the 2-1-1 website
(Click on image at right to view
United Way 2-1-1 website instructions)


Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.

Call: 407-836-7429
Office Hours:
Monday – Friday, 8:00 a.m. to 5:00 p.m.


Emergency Home Energy Assistance for the Elderly Program (EHEAP)

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps eligible seniors pay energy bills in an emergency. The program is 100% federally funded through a grant by the U.S. Department of Health and Human Services and was created in partnership with the Department of Elder Affairs, Senior Resource Alliance and its partner agencies. EHEAP-eligible residents can receive up to $2,000 for multiple energy bills while funds are available.  

To qualify for EHEAP, applicants must be age 60 or older and reside in a home located in Orange, Seminole, Osceola or Brevard counties. The energy bill does not need to be in the elder’s name to qualify, but the elder will need to provide proof of residence, such as a driver’s license or other identification. The applicant must also meet income requirements and be experiencing a home energy crisis, such as disconnection, delinquency or past due bills.   

Those interested must fill out and submit the application located at SeniorResourceAlliance.org/EHEAP. For questions and more information, please contact 407-514-1804.  

Nota: This program is 100 percent federally funded through a grant by the U.S. Department of Health and Human Services (HHS). 



Cómo está ayudando OUC

En abril, OUC anunció un paquete de asistencia a sus clientes de $12,5 millones para ayudar a nuestra comunidad durante la pandemia de la COVID-19. El paquete incluye:

  • Suspending disconnections for nonpayment and waiving late payment fees until further notice.
  • Lowering electric fuel rates for May bills by 39%, representing a 11.4% overall decrease for residential customers and 11.2% to 19.7% reduction for commercial customers.
  • Contributing $2.6 million to Project CARE, in partnership with the City of Orlando, OUC’s utility assistance program for qualified residential customers, which includes an allocation up to $100,000 as a 2 for 1 match of customer donations to Project CARE.
  • Allocating $500,000 to be used to waive the first monthly customer charge for new customers enrolling in OUC’s Power Pass program, which allows customers to prepay for utility services.


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