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Weather & Safety Tips
Severe weather can significantly impact utility service and create hazardous situations. It’s important for all residents to take precautions.
Storm Safety
When severe weather strikes, OUC is committed to restoring service safely and as quickly as possible. Learn what you can do as a customer to prepare for a storm, avoid injury and property damage as it passes, and recover when it is over.
Hot Weather Safety
While hot weather is normal in Central Florida, high temperatures can still cause adverse health impacts, especially in those more vulnerable to heat-related health problems. Discover ways to keep cool and stay safe.
Cold Weather Safety
Our region is known for its mild winters. But when temperatures drop there are certain steps you can take to keep your family and your home safe.
Being Safe Around Utilities
Electric and water lines, infrastructure and facilities can cause significant injury and damage. Find out how to interact with this equipment correctly and spot potential hazards.
The Safety of Our System
OUC is committed to delivering reliable, safe electric and water service, with the wellbeing of our customers and employees always our #1 priority.
Did you know your utility account is safe in extreme weather?
OUC has a non-disconnection policy for extreme temperatures and will suspend service disconnects when temperatures fall below 33 degrees or rise above 95 degrees.
Read: OUC’s Weather Service Suspension Policy
OUC has had a non-disconnection policy for extreme temperatures for many years. OUC uses WFTV Channel 9’s weather forecast to monitor temperatures and will suspend service disconnects when temperatures fall below 33 degrees or rise above 95 degrees.
We make the final decision to suspend disconnects for non-payment activities due to forecasted high or low temperatures before mid-day, the day prior to the forecasted high or forecasted low temperature (i.e. the forecasted high or low will be realized the following day).
OUC reserves the right to disconnect accounts—regardless of temperature forecasts—that are under investigation for fraudulent activity, such as identity theft, tampering and theft of service. However, please know that we are committed to our customers and strive to do our best to support our community.
Related Content
Electric and Water Savings Tips
Discover simple things you can do to conserve energy and water—and save money! Learn how you can help the environment and your wallet with OUC.
Storm Center
Resources to help you prepare before, during, and after severe weather. Enroll in OUC outage alerts, review safety tips and stay connected on social media.
Report an Outage
Contact OUC to report a power outage, water issues, breaks or leaks in a water line, downed wires or a streetlight outage. Stay updated with outage maps.