Storm Center | During a Storm

There are many ways to stay informed and up to date.

• Sign up for OUC Alerts: Keep informed of electric outages and water problems in your area via voice, text or email.
• Social media: Follow us on social media to get the latest updates and announcements via Facebook, Instagram or X.
• Check your inbox: During hurricanes and other severe weather events, OUC will keep customers up to date on restoration progress via email.

If your lights briefly dim or flicker during or immediately following stormy weather, don’t worry.

• These incidents are a normal occurrence as OUC’s electrical grid isolates damaged circuits to minimize larger outages. Often, these events involve power lines that have been impacted by high winds, flying debris or vegetation, such as falling trees or tree limbs.
• Dim or flickering lights do not indicate a weakness or fault in OUC’s system. You do not have to call OUC to report these incidents.
• If your service outage lasts more than 10 minutes, please contact OUC, as this indicates a sustained power outage.

It can be frustrating, but there could be several reasons why others in your area have power while you do not.

• You may be on a different feeder or transformer.
• The service line to your home may have been damaged and need repairs before your home can be reconnected. OUC is responsible for repairing the service line and electric meter only.
• The weatherhead connection, where the electric lines meet the electric meter on your home, may have been damaged. The customer is responsible for having a licensed electrician repair the weatherhead and meter base and have a city or county inspection before we can restore power. For help finding a licensed electrician, visit OUC’s Preferred Contractor Network.