Contact Customer Service by Email

Simply fill in the online form with details on your issue, and a customer service representative will contact you.

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Contact Customer Service by Phone

Please see the information below to determine the best number to call for your issue.

Type of CallPhoneDays/Hours
Self-Service(407) 423-901824 hours
Report Streetlight Problems(407) 737-422224 hours
Water Quality Issues or Concerns(407) 423-901824 hours
All Other Inquiries(407) 423-9018Residential:
M-F, 7 a.m. to 6 p.m.
Commercial:
M-F, 7:30 a.m. to 5:30 p.m.
A man holding an envelope.

Contact OUC by Mail

Payments with bill stub:

Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329

For all other correspondence:

Orlando Utilities Commission
PO Box 3193
Orlando, FL 32802

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OUC offers transparent utility rates and costs. View our electric rates, water rates and more to better understand your billing and options.