Contact OUC
To resolve your questions and problems as quickly as possible, there are several ways to contact OUC.
Contact Customer Service by Email
Simply fill in the online form with details on your issue, and a customer service representative will contact you.
Contact Customer Service by Phone
Please see the information below to determine the best number to call for your issue.
Contact OUC by Mail
Payments with bill stub:
Orlando Utilities Commission PO Box 31329 Tampa, FL 33631-3329
For all other correspondence:
Orlando Utilities Commission PO Box 3193 Orlando, FL 32802
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Pay My Bill
Pay your OUC bill online, by phone, by mail or in person. Set up AutoPay for hassle-free payments and login to explore secure, 24/7 payment options.
Report an Outage or Problem
Contact OUC to report a power outage, water issues, breaks or leaks in a water line, downed wires or streetlight outages.
Start, Stop or Move
Easily start, stop, or transfer your OUC service online. Manage your account 24/7 with myOUC, our convenient self-service portal.
Using myOUC
Manage your OUC account online with myOUC. Log in to pay bills, track usage, report power outages and update your information from any device.
Understanding My Bill
Our sample bill can help explain all the details on your utility bill, so you know exactly what you’re paying for every month.
Service Rates & Costs
OUC offers transparent utility rates and costs. View our electric rates, water rates and more to better understand your billing and options.