System Upgrade Saturday (5/17): From midnight, Saturday (5/17) until noon, Sunday (5/18), my.OUC.com will be unavailable due to scheduled upgrades. Outage reporting via my.OUC.com and text (SMS) will be unavailable. To report an outage, call (407) 423-9018. Thank you for your understanding.

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Contact OUC

To resolve your questions and problems as quickly as possible, there are several ways to contact OUC.

Contact Customer Service by Email

Simply fill in the online form with details on your issue, and a customer service representative will contact you.

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Contact Customer Service by Phone

Please see the information below to determine the best number to call for your issue.

Type of CallPhoneDays/Hours
Self-Service(407) 423-901824 hours
Report Streetlight Problems(407) 737-422224 hours
Water Quality Issues or Concerns(407) 423-901824 hours
All Other Inquiries(407) 423-9018Residential:
M-F, 7 a.m. to 6 p.m.
Commercial:
M-F, 7:30 a.m. to 5:30 p.m.
A man holding an envelope.

Contact OUC by Mail

Payments with bill stub:

Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329

For all other correspondence:

Orlando Utilities Commission
PO Box 3193
Orlando, FL 32802

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