Usage Dashboard

If you are a new OUC customer, the usage dashboard will be available after the account is billed for the first time.

Some customers may not have access to the usage dashboard depending on their service type. You must be an OUC residential electric customer to access the usage dashboard. It is currently unavailable for customers with water-only service or if you are only subscribed to a specific program, such as solar PV, SunChoice, District Cooling or account consolidation.

No, you can access the usage dashboard from your myOUC account if you are an eligible customer. Simply click the ‘View Usage’ button on the Account Summary page to access the dashboard. Make sure that you have pop-ups enabled as the dashboard will open in a new window.

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If you see spikes in usage at particular times or days, consider investigating the devices used during those periods. There may be an opportunity to be more efficient. If your usage is consistent throughout the day, consider looking at devices that run all day long, such as air conditioning, especially if no one is home during those times.

The red line represents the high temperature for the day and the blue line represents the low temperature for the day. Click on the dots to see the actual high/low temperature for that day. Please note that the blue lines are only shown on the daily charts, not the hourly charts.

The green bars represent the kilowatt-hour (kWh) used per day. When you roll over the green bar, the number of kWh will be displayed.

From your dashboard, click on the History tab. In the Time Period box, click on the ‘View Hourly Electric Usage’ or ‘View Hourly Water Usage’ links. You’ll see a chart that shows the most recent days’ worth of hourly data. Under the Hourly Usage table, you will see hourly data for the past week. To view the previous week, click the ‘Next Week’ button. To return to the current week, click the ‘Previous Week’ button.

When the electronic reading for a meter does not communicate with our system for any reason (i.e. obstruction of the meter), that day’s usage is added to the next successful reading obtained.

The weather has the biggest impact on your usage because heating and cooling use the most electricity. Even if your thermostat is set at the same temperature, your heating or cooling system will have to work longer to reach that temperature when the weather gets colder or hotter. You can see high and low temperatures when you roll over the red and blue lines on your usage dashboard.

Fluctuations in your consumption may also be caused by other factors, such as the number of people in your home at any given time. For example, if you have guests or keep the heat/air on because you have pets, usage increases. If you are home only in the evening one day but then spend an entire day at home the next, your usage will go up, especially if you are running appliances like your washing machine and dryer.

If the reading type is listed as Valid, then the reading is not estimated. If your account received a daily read but did not compile enough hourly reads, the system will take your daily usage and spread this over the day, making your chart appear to display the same consumption each hour.

To properly populate your usage dashboard, your meter sends multiple readings throughout the day. It’s possible that some of those readings are not properly translated, necessitating our system to estimate the read and help fill the gaps. Actual usage is determined once we have a valid reading. On your dashboard, you can identify any estimated readings by clicking on the History tab and reviewing the Readings and Type columns in the Usage History table. Readings are marked either “Valid,” meaning an actual read, or “Estimate.”

The default display shows readings obtained during the last 30 days. You may be able to see up to the last five years of data so long as there was a digital meter installed at your address and data was being gathered.

You can receive two types of email alerts: High Usage and Daily Usage. High Usage will be sent when your usage reaches a threshold of your choice per day. Daily Usage will send the current usage each day.

Access the Usage Dashboard and click on the Settings tab to manage your alerts. Then, follow the below steps:

• Click on the blue button labeled ‘Configure Contact Methods’ to add your email address. You can add up to six email addresses, so be sure to give each entry a unique name. You can add up to six email addresses, so be sure to give each entry a unique name. 
• Click on the blue button labeled ‘Create Alert’ to get started.
• Select the appropriate options for the alert that you desire and save.
• To edit or delete an alert, find the specific alert you want to alert and click on the Edit or Delete buttons.