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ORLANDO, Fla. – As of 7 p.m., Friday (10/11), OUC has restored power to 78 % of customers who lost power due to Hurricane Milton. Currently, there are 15,899 customers in Orlando and 1,079 in St. Cloud who remain without power.

By midnight tonight, 95% of all OUC customers will have power. We anticipate the majority of customers currently without power will be restored by 11:59 p.m., Saturday, Oct. 12, with our entire territory restored by 11:59 pm., Sunday, Oct. 13.

Contacting OUC To Report Outages

We are aware of discrepancies appearing in OUC’s Outage Map and Outage Alert System and we are working to resolve the issue. If the map incorrectly shows you have power or you receive an alert stating you are restored when you are not, please report your outage to OUC. You can report your outage by texting OUT to 69682, calling 407-423-9018, or via email using customerservice@ouc.com.

Weatherhead/Meter Base Repairs

To expedite restoration of service, customers should check their property to ensure all electric devices (such as the weatherhead and meter base) have not been damaged by the storm. Should there be damage, they must have repairs performed by a licensed electrician and inspected by the City or County. For help in finding a licensed contractor within OUC’s Preferred Contractor Network, visit ouc.com/pcn. Watch this video to learn about weatherheads.

Nonfunctioning Traffic Lights

We have heard reports of nonfunctioning traffic lights and ask all motorists to use caution and treat these intersections as four-way stops.

¿Cómo OUC restablece la energía eléctrica?

To learn how OUC restores power, please use this video: How does OUC Restore Power? (youtube.com)

Safety Tips

OUC also advises customers to continue to practice safety protocols after the storm:

• If high water threatens your home turn off your power at the circuit breaker panel or fuse box.
   
• Exercise safety outside and be wary of downed lines. Power lines still could be energized and hidden in debris.
  
  
• Avoid pooled water and flooded streets. Downed wires and electrical equipment, such as a pad mounted transformer, could be hidden and still energized.

We thank our customers in advance for their patience and urge them to stay safe.

OUC.com/stormcenter will regularly be updated with latest information and includes safety tips. We will continue to send media advisories twice daily – one in the morning and one in the evening.

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Acerca de OUC—The Reliable One
For more than 100 years, OUC—The Reliable One has provided exceptional value to its customers and community through the delivery of sustainable and reliable services and solutions. The utility provides electric, water, chilled water, lighting and solar services to more than 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. As OUC prepares for the next century, it remains committed to a goal of achieving net zero carbon emissions by 2050 while supporting the Central Florida community with conservation, sustainability and energy efficiency resources. Visit www.ouc.com to learn more.