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As OUC continues to prepare for Hurricane Milton’s impact to our service area, mutual aid crews from other states continue to arrive in Orlando to stage for post-storm response. While it’s difficult to predict the full extent of damage, we ask that our customers prepare for multiple day power outages. Additionally, flooding is a concern. Uprooted trees due to rain and wind could impact water pipes and disrupt service.

We are increasing our resources five times the normal work staff to respond to outages caused by the storm. Once it is deemed safe, crews will be activated and will work alongside OUC employees to restore powerlines and repair any customer issues. Based on the most recent weather reports, we do not anticipate sending safety assessors into the field until Thursday afternoon (10/10).

OUC’s Call Center will provide enhanced support throughout the storm. Outages may be reported by going to my.ouc.com or calling 407-423-9018 and customers only need to call once, preferably from their registered phone number. Also, customers are asked to update their contact information – email and phone numbers – to stay informed about estimated service restoration schedules via text, email or calls from OUC.

Our crews will work until conditions deteriorate and sustained winds reach or are above 35 miles per hour. We ask for your patience because we must wait until it is safe for our teams to respond. Once the storm passes, we will assess damage, and it will take at least 48 hours to provide a systemwide estimated time of restoration (ETR).

Power will be restored to critical customers first like hospitals, fire and police and then move to lines powering the most customers.

OUC.com/stormcenter will regularly be updated with latest information and includes safety tips. The outage map is available, but restoration times will not be added until after restoration begins. Again, we expect a systemwide ETR to be available 48 hours after the storm passes. We will continue to send media advisories twice daily – one in the morning and one in the evening.

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Acerca de OUC—The Reliable One
For more than 100 years, OUC—The Reliable One has provided exceptional value to its customers and community through the delivery of sustainable and reliable services and solutions. The utility provides electric, water, chilled water, lighting and solar services to more than 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. As OUC prepares for the next century, it remains committed to a goal of achieving net zero carbon emissions by 2050 while supporting the Central Florida community with conservation, sustainability and energy efficiency resources. Visit www.ouc.com to learn more.